Shipping & Returns
My Postage and Packing charges (S&H) are based on actual cost plus my costs for the normal incidentals used, paper, time, etc etc, for small items this is normally£1:50.
Consumer's have many avenues for dealing with rogue sellers, some of the legislation is oulined below.
The Consumer Protection (Distance Selling) Regulations 2000
The Distance Selling Regulations - require business sellers to give consumers clear information about themselves and their items when they offer them for sale.
The Electronic Commerce (EC Directive) Regulations 2002
Under the eCommerce Directive business sellers must provide the following information, either in their listing or in their Shop pages:
full contact details for their business;
details of any relevant trade organisations to which they belong;
details of any authorisation scheme relevant to their online business;
clear indications of price, if relevant, including any delivery or tax charges and
their VAT number, if their online activities are subject to VAT.
Consumer Protection Act
It is an offence under the Consumer Protection Act 1987 for business sellers to give consumers a misleading price indication about goods, services, accommodation or facilities. It applies also to price indications that become misleading after they have been given, and to any indications given about the way in which a price will be calculated.
Consumer Protection from Unfair Trading Regulations 2007
Under the Consumer Protection from Unfair Trading Regulations 2007, which come into force in the UK in April 2008, business sellers are legally required not to falsely represent themselves as consumers.